Technical Service

Version V1 01-09-2024 of Web Development Service

Terms and Conditions
1. These Special Conditions, together with the order form and the General Terms and Conditions for the provision of services to DIGITAL SEO S.COOP. clients (hereinafter, "Digital SEO") are available at https://digitalseo.coop/legal/condiciones-generales-de-contratacion (hereinafter, the "GTC"), constitute the contract (hereinafter, "the Contract") between DIGITAL SEO S.COOP. and the Client, for the provision of the Technical Service (hereinafter, the "Service"), with the characteristics and conditions set forth below.
2. By signing or accepting the Order Form, the Customer fully and unreservedly accepts these Special Terms and Conditions and the General Terms and Conditions, which can be accessed through the e-mail address indicated in the previous paragraph.
3. This Service can be marketed individually or together with other services.
4. To contract a Digital SEO quotation offered through our platform, Customer Portal (Holded) must follow the phases of the process indicated therein: (i) access the customer portal provided by email, (ii) check the quotation summary, (iii) review the applicable General, Particular and Promotional Conditions, (iv) provide the billing information, (v) provide the payment information, (vi) accept the quotation.
5. To contract through Digital SEO's online store the services offered in that channel, you must follow the phases of the process indicated therein: (i) choose the desired services, (ii) check the purchase summary, (iii) fill in the requested customer and billing information, (iv) provide the payment information, (v) accept the applicable General, Particular and Promotional Conditions and (vi) accept the purchase conditions.
6. Upon receipt of the Order Form, Digital SEO will immediately send to the Client the confirmation of the order placed to the e-mail address provided, attaching a PDF copy of the Order Form.
Object
1. These Terms, without prejudice to the provisions of paragraph 1, regulate the marketing of the Service, offering the Customer various types of technical services, consisting of updating, maintenance, installation and configuration of plugins or modules, implementation or adaptation to RGPD regulations, resolution of problems related to social networks or marketing, consulting, hosting migrations, WPO optimization (Web Performance Optimization), online reputation management, resolution of Google SEO penalties, website translation, CRM configurations, and IT technical services on the Customer's website developed in WordPress and PrestaShop.
Scope of services
1. Perform security and functionality updates to WordPress/PrestaShop core, plugins, modules and themes used on the website.
2. Correct technical errors identified in the functionality of the website.
3. Implement specific adjustments requested by The Client, which may include design changes, performance optimization, or addition of new functionality.
4. Perform backups prior to any significant technical intervention.
5. Configure and install plugins or additional modules according to the Client's needs.
6. Adapt the website to GDPR regulations and resolve issues related to social media and marketing.
7. Advise on technical consulting, perform hosting migrations, and optimize web performance (WPO).
8. Manage online reputation and resolve SEO penalties imposed by Google.
9. Perform web translations and CRM configurations.
10. Provide technical IT services as required.
Deadlines for execution
1. Provider undertakes to commence the works on the date indicated in the Purchase Order or Quotation, once the contract has been formalized and the first corresponding payment has been received.
2. The deadline for completion of the work will depend on the complexity of the tasks, and will be established in the Order Form or Quotation accepted by both parties. Any changes in deadlines due to additional or unforeseen requests will be communicated and agreed in writing with the Client.
Price and payment
1. As consideration for the contracted services, the Client will pay the agreed price, being this amount increased with the applicable taxes at all times. Digital SEO may issue electronic invoices for all types of contracts. The price and means of payment will appear in the Order Form.
2. The Client undertakes to make the payments for the service 50% upon acceptance of the order form or quotation and 50% upon delivery and final acceptance of the work performed.
3. Offers or promotions shall be subject to the provisions of their specific conditions.
Intellectual Property
1. Client's Rights: All intellectual property rights to the design, including text, images, icons, and other visual elements created specifically for the project, will belong to the Client upon full payment.
2. Exceptions: Plugins or modules, themes or templates, and other software components used shall be subject to third-party licenses for use as specified in the General Terms and Conditions.
Customer Obligations
1. Collaboration: The Client agrees to actively collaborate by providing information within the agreed deadlines.
2. Content Responsibility: The Client shall be solely responsible for the legality and accuracy of the content provided for the service.
Modifications and cancellations
1. Modifications: Any modifications to the original scope of service will be subject to revision of the budget and delivery schedules.
2. Cancellations: In case of cancellation of the service by the Client, the provisions of the GTC will be followed.
Confidentiality and data protection
1. Both parties agree to maintain the confidentiality of the information exchanged during the execution of this contract, in accordance with the provisions of the GTC(https://digitalseo.coop/legal/condiciones-generales-de-contratacion ) and the current regulations on data protection.
Warranty
1. Warranty coverage: Digital SEO guarantees the proper functioning of the updates, fixes or technical services performed for a period of 15 calendar days after the completion of the work. Any incident arising from the work performed will be corrected at no additional cost during this period.
2. Limitations of Warranty: This warranty does not cover errors or problems that arise as a result of modifications made by The Client or third parties, misuse of the website, or damage caused by external factors beyond Digital SEO's control. In addition, any additional work necessary to correct these problems will be quoted and billed separately.
3. Scope of the warranty: The period of 15 calendar days mentioned in clause 10.1 refers exclusively to the period during which The Client may notify specific defects related to the service provided for correction at no additional cost. This period should not be interpreted as a limitation of the general liability of Digital SEO, which will continue to be liable in accordance with the provisions of the applicable legislation and the applicable GTC.
Quotations and accompanying documentation
1. Generation of quotations. The budgets for the Technical Service may be generated and formalized in two ways:
  1. Generation through the Customer Portal (Holded): The Customer may receive and accept a detailed quotation sent through the Customer Portal platform, following the steps indicated in said platform.
  2. Online Purchase through the online store: The Client will be able to generate and accept the quotation through the Digital SEO online store. This process will include the review and acceptance of the applicable General and Particular Conditions.
2. Documents attached. The following documents shall be attached to this particular conditions contract:
  1. Quote Document Generated in the Customer Portal: Detailed document sent and accepted through the Customer Portal, which includes the specific terms of the contracted service.
  2. Quote Document Generated in the online store: Document that contains all the details of the purchase and acceptance made online, including the products, services contracted, and the applicable terms.
3. Acceptance of the quotation: Acceptance of the quotation, either through the Customer Portal (Holded) or in the online store, implies the Customer's full conformity with the terms and conditions detailed in this contract and in the GTC.
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